At Bizzy, we are committed to assisting sales teams in achieving their goals and putting their time back into closing deals. Bizzy is a leading B2B sales intelligence platform that empowers sales and marketing teams to discover high-quality, ready-to-buy leads through a unique blend of public and trade registers, dynamic intent data, and AI-powered insights. We're on a mission to transform how businesses approach sales, and we're seeking a Customer Success Manager to join our team.
Responsibilities
As a Customer Success Manager at Bizzy, you will be at the forefront of ensuring our clients receive exceptional value from our platform. Your responsibilities will include:
- Client Onboarding: Guide new clients through the onboarding process, ensuring they have a smooth and successful introduction to Bizzy's platform and services.
- Account Management: Build strong, lasting relationships with our clients, serving as their primary point of contact. Understand their business needs and proactively provide solutions to help them achieve their sales objectives.
- Training and Support: Provide training and ongoing support to clients, helping them maximize their use of Bizzy's tools and features. Troubleshoot issues and collaborate with our technical teams to resolve any challenges.
- Product Feedback: Act as the voice of the customer within Bizzy, gathering feedback and insights to help shape product improvements and enhancements.
- Renewal and Upsell: Monitor client usage and engagement, identifying opportunities for upselling and ensuring high customer retention rates.
Requirements
To excel in this role, you should possess the following qualifications and qualities:
- Customer-Centric: A passion for delivering exceptional customer experiences and a dedication to ensuring client success.
- Communication Skills: Strong interpersonal and communication skills, both written and verbal. You can convey complex information in a clear and understandable manner.
- An Eye for Sales: You are good at identifying upsell opportunities
- Previous Experience: Prior experience in customer success or account management roles, preferably in a B2B SaaS or technology environment.
- Languages: You’re fluent in English and Dutch
Benefits
On top of a competitive salary, we offer the following benefits:
- Macbook Air and iPhone 15 💻 📱
- Fully paid phone subscription
- Healthcare benefits plan 🏥
- Meal vouchers
- Flexible working hours
- Awesome Bizzy merchandise
- Team drinks and events 🍺 🎉
Join us at Bizzy and be a key player in helping our clients achieve their sales objectives and unlock the full potential of our platform. If you're ready to make a significant impact and foster long-lasting customer relationships, apply now and join us in driving Bizzy's mission forward!